Waves Phone Staffing Planner

Say goodbye to gaps and guesswork. Free until December 31st.
about the PLANNER
When someone gets stuck on hold, it’s frustrating for both care teams and patients. This tool helps solve for that problem before it happens.

Enter your call volume, operating hours, and service targets. In seconds, you'll see exactly which hours are covered, which aren’t, and how many people you need on the phones to close the gap.

The result is a win-win—your team gets a workload they can manage, and your patients get the help they need faster. The data, and the staffing decisions, remain yours.

Ready to get started? These insights are free until December 31st.
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HOW IT WORKS

Three steps to better staffing:

From analyzing your call volume to building a plan you trust, every step runs in your own browser. We never see your data.
01 Enter Call Volume

Enter your hourly call volume and operating hours. Your demand drives everything that follows.

02 Set Assumptions

Set your handle time, service targets, and staffing factors so the plan reflects how your operation runs.

03 Review Staffing

See staffing, line capacity, and coverage needed by hour, with gaps flagged so you can optimize your coverage.

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ABOUT THE DESIGNER
The Phone Staffing Planner was built by Angela Borg, who spent eight years managing Johns Hopkins’ community pharmacy service center. While there, she oversaw more than 46,000 prescriptions and 26,000 calls a month. She also helped build the health system’s centralized pharmacy fulfillment services and contact centers from the ground up, and later led major system implementations across pharmacy, infusion, and home medical equipment as Program Manager of Operational Effectiveness.

She knows exactly what a bad staffing day looks like, because she lived it. This planner is what she wishes she’d had when building out and staffing call centers.

Would you like our team to walk you through it?

Request a demo  →

HOW WE CAN HELP

Looking for more support?

Schedules are just the start. Waves can help you find other ways to meet patients’ needs while taking pressure off your team.
Service Efficiency

A centralized call center can take pressure off staff handling on-demand services across your system. We’ll help you design roles and workflows built around your vision for service.

Access Expansion

The ways patients, providers, and caregivers expect to reach you keep multiplying. Together, we’ll assess whether your current tools keep pace, the map out your best path forward.

Demand Matching

Call volume shifts by hour, day, and season, and keeping staffing aligned takes constant attention. We can help you build a staffing model that flexes with that pattern instead of chasing it.

Let’s get started  →

WHY WAVES?

Expertise you can count on.

Good teams shouldn’t have to wait for a consulting engagement to get the help they need. That’s why Waves is putting our knowledge directly in your hands, with more tools on the way. Sign up to be the first to know when they launch.

LET’S STAY IN TOUCH
Your information is never disclosed to third parties.