An automated solution to accelerate therapy starts.
Challenge
Manual, inconsistent approval steps were slowing therapy starts for specialty pharmacy patients and pulling skilled staff away from higher-value work. The team needed to handle demand without adding headcount.
Solution
We started by sizing the opportunity and validating the value of a new automation tool. Drawing on the team’s expertise, we customized it to fit their work, then led it from pilot through go-live. Along the way, we partnered with frontline staff to rebuild the workflow around the tool so it would stick.
Results
AUTOMATING APPROVALS
3x
as many therapy starts with the same team
Every hour spent on manual approvals is an hour not spent with patients. With approvals automated and the workflow rebuilt, the same team now completes three times as many therapy starts each month.
Source: Waves project analysis
Additional Outcomes
More time for higher-value work.
Automation took over repetitive paperwork, freeing skilled staff to focus on patients instead of process.
Consistent, predictable timing.
Replaced case-by-case variability with a consistent approval process, giving patients and providers a clear idea of what to expect.
A workflow that stuck.
Adoption held because frontline staff helped design the new workflow, rather than having it imposed on them.
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